Troubleshooting Portal // Resolving System Sync & Transaction Lag

INTENT: TROUBLESHOOTING SUPPORT | KEYWORD: CAKE PAY ISSUES

Occasionally, users may encounter minor transaction lags or sync issues when using Cake Pay. Because the platform relies on real-time blockchain settlements, occasional network congestion can cause delays. Follow these diagnostics to identify and resolve common issues.

1. Transaction Status Remains 'Pending'

If your transaction is pending and your digital barcode has not generated, the cause is typically blockchain confirmation times:

• Monero (XMR): Monero blocks are mined approximately every 2 minutes. Your card will generate after the first confirmation.
• Bitcoin (BTC): Bitcoin blocks can take 10 minutes or longer. Ensure you chose an appropriate network transaction fee to avoid delays.
• Litecoin (LTC): Litecoin blocks average 2.5 minutes, resulting in rapid deliveries.

2. Local Balance Display Lag

If you completed a transaction but your wallet balance hasn't updated, your local node may be out of sync. To resolve this, navigate to your wallet settings, select 'Connection', and tap 'Reconnect' or choose an alternate public node. This forces your client to rescan the block header ledger, correcting your balance.

3. Contacting Official Support

For complex issues like double-spends or expired gift cards, you can open a support ticket inside the official application. Have your transaction hash ID and registered email ready to verify your transaction securely.